Message intermediation method, message processing method, service management method and device for implementing same

ABSTRACT

Disclosed are a message intermediation method, a message processing method, a service management method and a device for implementing the same. A user terminal can receive, from a service providing device, a message related to a product or a service via a chatroom generated according to the product or the service by a message intermediation server.

TECHNICAL FIELD

Embodiments relate to a message intermediation method, a messageprocessing method, a service management method, and a device forimplementing the same, and more particularly, to a user terminal thatreceives a message related to a product or service from a serviceproviding device via a chatroom created by a message intermediationserver based on the product or service.

Embodiments relate to a service management method and a serviceprocessing terminal for implementing the same, and more particularly, toa service management method for a user terminal requesting a service.

BACKGROUND ART

In related arts, when a user purchases a product, a product sellerprovides the user with product purchase history such as productpreparation or product purchase details through a short message service(SMS), a mobile phone, or a personal computer (PC). Further, in relationto product delivery following the product purchase, a delivery companymay inform the user of a product delivery status through an SMS, or theuser may directly check the delivery status through a PC or a mobilephone.

Thus, the user may need to communicate with a service provider using asomewhat complex method after purchasing a product. In addition, theservice provider may need to bear communication expense for use of SMSto provide the user with further details.

Accordingly, a method of providing information to or communicating witha user more conveniently in relation to a product or services providedto the user is needed.

Meanwhile, in general, service providers that provide various types ofservices such as a delivery person, a taxi driver, a deputy driver, anda deputy service may carry client terminals such as smartphones, tabletPCs, or personal digital assistants (PDAs) for service management. Theservice providers may process services requested by users moreconveniently using such client terminals.

However, when a service provider provides a user with a service schedulenotification or a service progress necessary when processing a service,the service provider spends separate communication expense to transmitinformation or messages necessary for processing the service.

Further, service providers of different businesses may use differentservice management programs, or a separate service management programmay not be installed in a client terminal of a service provider.Accordingly, a method of managing a service requested by a userconveniently using a client terminal of a service provider is needed.

DISCLOSURE Technical Goals

An aspect provides a method and device that may intermediate a messagerelated to a product or service via a chatroom created based on theproduct or service, thereby forwarding the message related to theproduct or service to a user terminal more conveniently.

Another aspect provides a method and device that may allow a serviceprocessing device to forward a message related to a product or serviceto a user terminal without charge via a chatroom provided by a messengerprogram, without incurring a separate cost.

Still another aspect provides a method and device that may improve aservice efficiency by inducing a user to perform an action requested bya service provider through a message related to a product or service.

Yet another aspect provides a method and terminal that may allow aservice provider possessing a service processing terminal to processservice management for a user terminal requesting a service moreconveniently.

Further another aspect provides a method and terminal that may manage aservice relatively simply and cost-efficiently by forwarding varioustypes of service progress messages necessary for processing the serviceafter a chatroom provided by a chat program is created based on theservice requested by a user.

Technical Solutions

According to an aspect, there is provided a message intermediationmethod performed by a message intermediation server, the messageintermediation method including receiving a chat request related to aproduct or service from a user terminal or at least one serviceproviding device, identifying the product or service, creating achatroom corresponding to the identified product or service, andforwarding, to the user terminal, a message received from the at leastone service providing device via the chatroom.

The creating may include creating a separate chatroom for each of aplurality of products or services in a case in which the plurality ofproducts or services are unassociated with each other.

The creating may include creating the chatroom to exchange messagesrelated to a plurality of products or services in a case in which theplurality of products or services are associated with each other.

The receiving may include receiving the chat request includingidentification information related to the product or service and a useridentification (ID).

The message intermediation server may be configured to generate a tokenwith respect to the chatroom based on identification information relatedto the product or service and a user ID received from the user terminalor the at least one service providing device, and transfer the generatedtoken to the user terminal or the at least one service providing device.

The user terminal or the at least one service providing device may beconfigured to access the chatroom using the token received from themessage intermediation server.

The service providing device may be configured to transmit a messagerelated to a service progress to the user terminal, and control theservice progress based on a response of the user terminal with respectto the message related to the service progress.

The service providing device may include a service management serverconfigured to provide the product or process the service, or a serviceprocessing terminal configured to interoperate with the servicemanagement server to provide the product or process the service.

The message may be connected to an interface to request a response ofthe user terminal with respect to the message.

According to another aspect, there is also provided a message processingmethod performed by a user terminal processing a message intermediatedthrough a message intermediation server, the message processing methodincluding accessing a chatroom created in response to a chat requestrelated to a product or service from the user terminal or at least oneservice providing device, receiving a message forwarded from the atleast one service providing device via the chatroom, and displaying thereceived message, wherein the chatroom may be created to correspond tothe product or service identified by a message intermediation server.

The chatroom may be created based on an association between a pluralityof products or services in a case in which the plurality of products orservices are associated with each other.

The chatroom may be created in response to the chat request includingidentification information related to the product or service and a userID.

The message intermediation server may be configured to generate a tokenwith respect to the chatroom based on identification information relatedto the product or service and a user ID received from the user terminalor the at least one service providing device, and transfer the generatedtoken to the user terminal or the at least one service providing device.

The accessing may include accessing the chatroom using the tokenreceived from the message intermediation server.

The service providing device may be configured to forward a messagerelated to a service progress to the user terminal, and control theservice progress based on a response of the user terminal with respectto the message related to the service progress.

The service providing device may include a service management serverconfigured to provide the product or process the service, or a serviceprocessing terminal configured to interoperate with the servicemanagement server to provide the product or process the service.

The displaying may include displaying the message connected to aninterface to request a response of the user terminal with respect to themessage.

According to still another aspect, there is also provided a messageprocessing method performed by a service providing device processing amessage intermediated through a message intermediation server, themessage processing method including accessing a chatroom created inresponse to a chat request related to a product or service from a userterminal or at least one service providing device, and transmitting amessage related to the product or service to the user terminal via thechatroom, wherein the chatroom may be created to correspond to theproduct or service identified by a message intermediation server.

The chatroom may be created based on an association between a pluralityof products or services in a case in which the plurality of products orservices are associated with each other.

The chatroom may be created in response to the chat request includingidentification information related to the product or service and a userID.

The message intermediation server may be configured to generate a tokenwith respect to the chatroom based on identification information relatedto the product or service and a user ID received from the user terminalor the at least one service providing device, and transfer the generatedtoken to the user terminal or the at least one service providing device.

The accessing may include accessing the chatroom using the tokenreceived from the message intermediation server.

The message processing method may further include forwarding a messagerelated to a service progress to the user terminal, and controlling theservice progress based on a response of the user terminal with respectto the message related to the service progress.

The at least one service providing device may include a servicemanagement server configured to provide the product or process theservice, or a service processing terminal configured to interoperatewith the service management server to provide the product or process theservice.

According to yet another aspect, there is also provided a messageintermediation server to intermediate a message, the messageintermediation server including a chat request receiver configured toreceive a chat request related to a product or service from a userterminal or at least one service providing device, a product/serviceidentifier configured to identify the product or service, a chatroomcreator configured to create a chatroom corresponding to the identifiedproduct or service, and a message forwarder configured to forward, tothe user terminal, a message received from the at least one serviceproviding device via the chatroom.

The chatroom creator may be configured to create a separate chatroom foreach of a plurality of products or services in a case in which theplurality of products or services are unassociated with each other, andto create the chatroom to exchange messages related to a plurality ofproducts or services in a case in which the plurality of products orservices are associated with each other.

According to further another aspect, there is also provided a userterminal including a chatroom accessor configured to access a chatroomcreated in response to a chat request related to a product or servicefrom the user terminal or at least one service providing device, amessage receiver configured to receive a message forwarded from the atleast one service providing device via the chatroom, and a messagedisplay configured to display the received message, wherein the chatroommay be created to correspond to the product or service identified by amessage intermediation server.

According to still another aspect, there is also provided a serviceproviding device including a chatroom accessor configured to access achatroom created in response to a chat request related to a product orservice from a user terminal or at least one service providing device,and a message transmitter configured to transmit a message related tothe product or service to the user terminal via the chatroom, whereinthe chatroom may be created to correspond to the product or serviceidentified by a message intermediation server.

According to yet another aspect, there is also provided a servicemanagement method performed by a service processing terminal, theservice management method including receiving a service list includingat least one service requested by a user, and transmitting a serviceprogress message via a chatroom created based on the service requestedby the user, wherein the service list may include details of the userrequesting the service or details of the service.

The chatroom may be created one time based on the service requested bythe user.

The chatroom may disappear when a service processing period preset forthe selected service elapses or the service is processed.

The service management method may further include inquiring at least oneuser terminal included in the service list about whether to consent toprocessing of the service requested by the user.

In a case in which a consent of the user is received from the userterminal with respect to the inquiry, the chatroom may be created by amessage intermediation server based on the service requested by theuser.

The chatroom may be created based on details of the service requested bythe user and details of the user.

The service management method may further include changing a servicestatus based on a response of the user with respect to the serviceprogress message.

The service management method may further include receiving details of aservice requested by at least one user included in the service list, andinquiring a service provider possessing a service processing terminalabout whether to process the service requested by the user based on thereceived details.

The transmitting may include transmitting the service progress messageto a user terminal of another user who is registered as a friend of theuser or a user terminal of another user designated by the user.

The receiving may include arranging the service list based on at leastone of a service processing schedule associated with the user terminalrequesting the service, a service processing region, or a servicestatus.

According to still another aspect, there is also provided a serviceprocessing terminal including a list receiver configured to receive aservice list including at least one service requested by a user, and amessage transmitter configured to transmit a service progress messagevia a chatroom created based on the service requested by the user,wherein the service list may include details of the user requesting theservice or details of the service.

The service processing terminal may further include a consent inquirerconfigured to inquire at least one user terminal included in the servicelist about whether to consent to processing of the service requested bythe user.

In a case in which a consent of the user is received from the userterminal with respect to the inquiry, the chatroom may be created by amessage intermediation server based on the service requested by theuser.

The service processing terminal may further include a service managerconfigured to change a service status configured to change a servicestatus based on a response of the user with respect to the serviceprogress message.

The service processing terminal may further include a service inquirerconfigured to receive details of a service requested by at least oneuser included in the service list, and inquire a service providerpossessing a service processing terminal about whether to process theservice requested by the user based on the received details.

Effects

According to an embodiment, by intermediating a message related to aproduct or service via a chatroom created based on the product orservice, the message related to the product or service may be forwardedto a user terminal more conveniently.

According to an embodiment, a service processing device may forward amessage related to a product or service to a user terminal withoutcharge via a chatroom provided by a messenger program, without incurringa separate cost.

According to an embodiment, a service efficiency may improve by inducinga user to perform an action requested by a service provider through amessage related to a product or service.

According to an embodiment, a service provider possessing a serviceprocessing terminal may process service management for a user terminalrequesting a service more conveniently.

According to an embodiment, a service may be managed relatively simplyand cost-efficiently by forwarding various types of service progressmessages necessary for processing the service after a chatroom providedby a chat program is created based on the service requested by a user.

BRIEF DESCRIPTION OF DRAWINGS

FIG. 1 is a block diagram illustrating an overall system for performinga message intermediation method according to an embodiment.

FIG. 2 is a block diagram illustrating a process of intermediating amessage via a chatroom according to an embodiment.

FIG. 3 is a block diagram illustrating a configuration of a messageintermediation server according to an embodiment.

FIG. 4 is a block diagram illustrating a configuration of a userterminal according to an embodiment.

FIG. 5 is a block diagram illustrating a configuration of a serviceproviding device according to an embodiment.

FIG. 6 is a block diagram illustrating a process of transmittingmessages via chatrooms created in a case in which a plurality ofproducts or services are unassociated with each other according to anembodiment.

FIG. 7 is a block diagram illustrating a process of transmittingmessages via a chatroom created in a case in which a plurality ofproducts or services are associated with each other according to anembodiment.

FIG. 8 illustrates messages transmitted from service providing devicesvia a chatroom in a process of processing a product or service accordingto an embodiment.

FIG. 9 is a flowchart illustrating a message intermediation methodperformed by a message intermediation server according to an embodiment.

FIG. 10 is a flowchart illustrating a message processing methodperformed by a user terminal according to an embodiment.

FIG. 11 is a flowchart illustrating a message processing methodperformed by a service providing device according to an embodiment.

FIG. 12 is a block diagram illustrating an overall system for performinga service management method according to an embodiment.

FIG. 13 is a block diagram illustrating a configuration of a serviceprocessing terminal according to an embodiment.

FIG. 14 illustrates a service progress message transmitted from aservice processing terminal via a chatroom created based on a serviceaccording to an embodiment.

FIG. 15 illustrates a process of inquiring a service processing terminalabout whether to process a service according to an embodiment.

FIG. 16 illustrates a service management method performed by a serviceprocessing terminal according another embodiment.

EMBODIMENTS

Hereinafter, embodiments will be described in detail with reference tothe accompanying drawings.

FIG. 1 is a block diagram illustrating an overall system for performinga message intermediation method according to an embodiment.

The system shown in FIG. 1 may include a message intermediation server101, user terminals 102-1 through 102-N, service management servers103-1 through 103-N, and service processing terminals 104-1 through104-S. The service management servers 103-1 through 103-N and theservice processing terminals 104-1 through 104-S may be defined asservice providing devices.

The service management servers 103-1 through 103-N may refer to serversoperated by providers that provide products or services, for example,product sellers or delivery companies. The service processing terminals104-1 through 104-S may refer to communication terminals, for example,personal digital assistants (PDAs), smart phones, portable terminals,personal computers (PCs), or tablets, carried by clients that sell ordeliver products in reality through interoperation with the servicemanagement servers 103-1 through 103-N. Hereinafter, a service providingdevice may refer to one of the service management servers 103-1 through103-N and the service processing terminals 104-1 through 104-S.

The message intermediation server 101 may intermediate messages betweenthe user terminals 102-1 through 102-N and the service processingterminals 104-1 through 104-S via chatrooms created to correspond to theservices or products. Also, the message intermediation server 101 mayintermediate messages between the user terminals 102-1 through 102-N andthe service management servers 103-1 through 103-N.

The message intermediation server 101 may provide the chatroomscorresponding to the services or products to the user terminals 102-1through 102-N and the service providing devices, and thus the serviceproviding devices may forward messages related to the products orservices to the user terminals via the chatrooms more conveniently.

For example, a user of the user terminal 102-1 may purchase a productand be going to receive the product through a delivery service. Aservice providing device that performs a product sales service mayprovide the user terminal 102-1 with various messages related to productpurchase via a chatroom corresponding to the product. A serviceproviding device that performs a product delivery service may providethe user terminal 102-1 with various messages related to productdelivery via the chatroom corresponding to the product.

The user terminal 102-1 may receive various messages related to aproduct or service from a service providing device via a chatroomcorresponding to the product or service. Thus, the user terminal and theservice providing device may communicate with each other moreconveniently. In particular, the chatroom corresponding to the productor service may be created through an application, for example, amessenger program, installed in each of the user terminal and theservice providing device. In a case in which messages are transmittedand received through the application without charge, the serviceproviding device may provide the user terminal with messages related tothe product or service in a form of text messages, thereby reducingcosts.

A message may be connected to an interface to request a response of theuser terminal with respect to the message. For example, identifiers, forexample, buttons or icons, related to a processing request or aselection of a user with respect to content of the message may bedisplayed in conjunction with the message in the chatroom.

FIG. 2 is a block diagram illustrating a process of intermediating amessage via a chatroom according to an embodiment.

Referring to FIG. 2, a process in which a service providing device 203transmits a message related to a product or service to a user terminal202 via a chatroom provided by a message intermediation server 201 isillustrated. Here, the chatroom may be used in a messenger programcommonly used in the user terminal 202 and the service providing device203. The chatroom may be created to correspond to the product orservice. In particular, the messenger program may be installed in eachof the user terminal 202 and the service providing device 203 in a formof an application, and may be distributed by the message intermediationserver 201. The user terminal 202 and the service providing device 203may be registered in advance at the message intermediation server 201through authentication to install the messenger program.

Irrespective of whether the user terminal 202 and the service providingdevice 203 are added as friends or not, the chatroom corresponding tothe product or service may be created. Since the user terminal 202 andthe service providing device 203 are not requested to add each other asfriends to create a chatroom, the user terminal 202 and the serviceproviding device 203 may communicate with each other more convenientlyvia the chatroom created by the message intermediation server 201.

A chatroom may be created separately based on a product or serviceprovided by the service providing device 203 to the user terminal 202.For example, in a case in which the service providing device 203provides a plurality of products or services to the user terminal 202,and the plurality of products or services are unassociated with eachother, a different chatroom may be created for each of the plurality ofproducts or services.

Conversely, in a case in which the plurality of products or services areassociated with each other, the chatroom may be created to exchangemessages related to the plurality of products or services. In anexample, the plurality of products or services may be determined to beassociated with each other in a case in which:

(i) a service accompanies a product or a product accompanies a service,for example, a free gift for a service or a free service is provided;

(ii) products or services are provided in succession over time;

(iii) products or services are categorized intentionally at a request ofa user terminal; or

(iv) products or services are assigned the same identificationinformation.

In a case in which product sales and product delivery with respect to apredetermined product are performed in succession over time, the productsales and the product delivery may be determined to be associated witheach other. In this example, although a service providing devicetransmitting a message related to the product sales differs from aservice providing device transmitting a message related to the productdelivery, the messages may be transmitted to a user terminal via thechatroom.

FIG. 3 is a block diagram illustrating a configuration of a messageintermediation server according to an embodiment.

Referring to FIG. 3, a message intermediation server 301 may include achat request receiver 304, a product/service identifier 305, a chatroomcreator 306, and a message forwarder 307.

The chat request receiver 304 may receive a chat request related to aproduct or service from a user terminal 302 or at least one serviceproviding device 303. The chat request receiver 304 may receive the chatrequest including identification information related to the product orservice and a user identification (ID) from the user terminal or the atleast one service providing device 303.

The product/service identifier 305 may identify the product or service.

The chatroom creator 306 may create a chatroom corresponding to theidentified product or service.

In an example, in a case in which a plurality of products or servicesare unassociated with each other, the chatroom creator 306 may create aseparate chatroom for each of the plurality of products or services. Ina case in which a plurality of products or services are associated witheach other, the chatroom creator 306 may create the chatroom to exchangemessages related to the plurality of associated products or services.

The message intermediation server 301 may generate a token with respectto the chatroom based on the identification information related to theproduct or service and the user ID received from the user terminal 302or the at least one service providing device 303. The identificationinformation related to the product or service may refer to uniqueinformation to identify the product or service. The user ID may refer tounique information to identify a user of the user terminal 302, forexample, a name or a phone number.

The message intermediation server 301 may transfer the generated tokento the user terminal 302 or the at least one service providing device303. The user terminal 302 or the at least one service providing device303 may access the chatroom using the token received from the messageintermediation server 301. Here, the token may be a one-time token whichis an authority to access the chatroom.

The message forwarder 307 may forward, to the user terminal 302, amessage received from the at least one service providing device 303 viathe chatroom.

When the product or service is provided, the chatroom creator 306 maydelete the chatroom corresponding to the product or service. In detail,the chatroom may be deleted as the token which is the authority toaccess the chatroom expires. In this example, the chatroom creator 306may store the messages transmitted via the chatroom for a preset periodat a request of the user terminal 302.

FIG. 4 is a block diagram illustrating a configuration of a userterminal according to an embodiment.

Referring to FIG. 4, a user terminal 402 may include a chatroom accessor404, a message receiver 405, and a message display 406.

The chatroom accessor 404 may access a chatroom created in response to achat request related to a product or service from the user terminal orat least one service providing device. In a case in which a plurality ofproducts or services are associated with each other, the chatroom may becreated based on an association between the plurality of products orservices. In a case in which a plurality of products or services areunassociated with each other, a separate chatroom may be created foreach of the plurality of products or services. In this example, the userterminal 402 and a service providing device 403 may access the chatroomusing a token generated based on identification information related tothe product or service requested by the user terminal 402 and a user ID.

Here, the identification information related to the product or servicemay refer to unique information to identify the product or service. Theuser ID may refer to unique information to identify a user of the userterminal 402, for example, a name or a phone number. The user terminal402 and the service providing device 403 may access the chatroom createdto correspond to the product or service using a token provided by amessage intermediation server 401.

When the product or service is provided, the chatroom corresponding tothe product or service may be deleted. In detail, the chatroom may bedeleted as the token which is an authority to access the chatroomexpires. In this example, the chatroom creator 306 may store messagestransmitted via the chatroom for a preset period at a request of theuser terminal 302.

The message receiver 405 may receive a message transmitted from theservice providing device 403 via the chatroom. The message transmittedfrom the service providing device 403 may include a message to informthe user of product provision, product processing, service scheduling,or service preparation in relation to the product or service, or amessage to inform the user of a post-processing process of the service.In detail, the message may include content to provide the user terminal402 with product provision or a processing status of the service foreach process of processing the product or service.

The message display 406 may display, on a chat window, the messagetransmitted by the service providing device 403 via the chatroom.

FIG. 5 is a block diagram illustrating a configuration of a serviceproviding device according to an embodiment.

Referring to FIG. 5, a service providing device 503 may include achatroom accessor 504, a message transmitter 505, and a service manager506.

The chatroom accessor 504 may access a chatroom created in response to achat request related to a product or service from a user terminal or atleast one service providing device. In a case in which a plurality ofproducts or services are associated with each other, the chatroom may becreated based on an association between the plurality of products orservices. In a case in which a plurality of products or services areunassociated with each other, a separate chatroom may be created foreach of the plurality of products or services. In this example, a userterminal 502 and the service providing device 503 may access thechatroom using a token generated based on identification informationrelated to the product or service requested by the user terminal 502 anda user ID. Here, the token may be a one-time token to be used by theuser terminal 502 and the service providing device 503 to access thechatroom.

The identification information related to the product or service mayrefer to unique information to identify the product or service. The userID may refer to unique information to identify a user of the userterminal 502, for example, a name or a phone number. The chatroomaccessor 504 may access the chatroom created to correspond to theproduct or service using the token.

When the product or service is provided, the chatroom corresponding tothe product or service may be deleted. In detail, the chatroom may bedeleted as the token which is an authority to access the chatroomexpires. In this example, a message intermediation server 501 may storemessages transmitted via the chatroom for a preset period at a requestof the user terminal 502.

The message transmitter 505 may transmit a message related to theproduct or service via the chatroom. The message transmitted from theservice providing device 503 may include a message to inform the user ofproduct provision, product processing, service scheduling, or servicepreparation in relation to the product or service, or a message toinform the user of a post-processing process of the service. In detail,the message may include content to provide the user terminal 502 withproduct provision or a processing status of the service for each processof processing the product or service.

The service manager 506 may arrange and list user terminal 502 based onat least one of product/service processing schedules, product/serviceprocessing regions, or product/service statuses associated with the userterminal 502 requesting the product or service. The service manager 506may transmit the product/service processing schedules to the userterminal 502 requesting the product or service. The service manager 506may control a status of the product or service based on a response ofthe user terminal 502 with respect to the product/service processingschedules. An operation of the service manager 506 will be describedfurther with reference to FIG. 9.

FIG. 6 is a block diagram illustrating a process of transmittingmessages via chatrooms created in a case in which a plurality ofproducts or services are unassociated with each other according to anembodiment.

Referring to FIG. 6, a service providing device 1 603-1 may provide aproduct 1 or service 1, and a service providing device 2 603-2 mayprovide a product 2 or service 2. In an example, in a case in which aplurality of products or services are provided to a user terminal andthe plurality of products or services are unassociated with each other,a separate chatroom may be created for each product or service.

In FIG. 6, in a case in which the product 1 or service 1 is unassociatedwith the product 2 or service 2, a chatroom 1 601 corresponding to theproduct 1 or service 1 provided by the service providing device 1 603-1may be created, and a message 1 related to the product 1 or service 1may be transmitted to the user terminal via the chatroom 1 601. Achatroom 2 602 corresponding to the product 2 or service 2 provided bythe service providing device 2 603-2 and independent of the chatroom 1601 may be created, and a message 2 related to the product 2 or service2 may be transmitted to the user terminal via the chatroom 2 602.

In a case in which a plurality of products or services are unassociatedwith each other, a chatroom corresponding to each of the plurality ofproducts or services may be created. In detail, in a case in whichunassociated products or services are provided to the same userterminal, a different chatroom may be created for each product orservice.

FIG. 7 is a block diagram illustrating a process of transmittingmessages via a chatroom created in a case in which a plurality ofproducts or services are associated with each other according to anembodiment.

Referring to FIG. 7, a service providing device 1 702-1 may provide aproduct 1 or service 1, and a service providing device 2 702-2 mayprovide a product 2 or service 2. In an example, in a case in which aplurality of products or services are provided to a user terminal andassociated with each other, the chatroom may be created based on anassociation between the plurality of products or services.

In FIG. 7, the product 1 or service 1 may be associated with the product2 or service 2. In this example, a message 1 related to the product 1 orservice 1 provided by the service providing device 1 702-1, and amessage 2 related to the product 2 or service 2 provided by the serviceproviding device 2 702-2 may be transmitted to the user terminal via thechatroom created based on an association between the product 1 orservice 1 and the product 2 or service 2.

As described above, products or services may be determined to beassociated with each other in a case in which (i) a service accompaniesa product or a product accompanies a service, for example, a free giftfor a service or a free service is provided, (ii) products or servicesare provided in succession over time, (iii) products or services arecategorized intentionally at a request of a user terminal, or (iv)products or services are assigned the same identification information.

For example, the service providing device 1 702-1 may sell a product toa user, and the service providing device 2 702-2 may deliver the productto the user. Delivering the product to the user is a product deliveryservice accompanied by selling the product. Thus, a message related toproduct sales and a message related to product devilry may betransmitted to the user terminal via the chatroom.

FIG. 8 illustrates messages transmitted from service providing devicesvia a chatroom in a process of processing a product or service accordingto an embodiment.

Referring to FIG. 8, a chatroom list shown in step 1 may be displayedthrough a messenger program installed in a user terminal. The chatroomlist may include a chatroom created based on a product or service and achatroom created between the user terminal and another user terminaladded as a friend of the user terminal.

When a chatroom 2 corresponding to a product is created, a messageintermediation server may generate a token based on identificationinformation related to the product and a user ID and provide thegenerated token to a user terminal and a service providing device. Whenthe user terminal or the service providing device selects the chatroom2, the user terminal or the service providing device may access thechatroom 2 using the token provided by the message intermediationserver.

The product may be sold by a service provider 1 and delivered by aservice provider 2. A product sales service and a product deliveryservice may be accompanied by a predetermined product, and thusassociated with each other. Although the product sales service and theproduct delivery service are provided by different service providers,messages may be transmitted to a user terminal via the chatroom throughthe medium of the product.

Step 2 of FIG. 8 illustrates a case in which messages related topurchasing the product are transmitted. Referring to step 2, the serviceprovider 1 that provides the product sales service may transmit apayment confirmed message with respect to product purchase to the userterminal via the chatroom 2. The service provider 1 that provides theproduct sales service may transmit a product ready message for productdelivery to the user terminal via the chatroom 2.

Step 3 of FIG. 8 illustrates a case in which messages related todelivering the product purchased by the user are transmitted. Referringto step 3, the service provider 2 that provides the product deliveryservice may transmit a product picked-up message to the user terminalvia the chatroom 2. The service provider 2 that provides the productdelivery service may transmit a product out-for-delivery message to theuser terminal via the chatroom 2. The service provider 2 that providesthe product delivery service may transmit a product delivered message tothe user terminal via the chatroom 2.

Step 4 of FIG. 8 illustrates a case in which messages related toreceiving the product and confirming the product purchase aretransmitted. Referring to step 4, the service provider 1 that providesthe product sales service may transmit a delivery confirmed message tothe user terminal via the chatroom 2. The service provider 1 thatprovides the product sales service may transmit a purchase confirmrequest message to the user terminal via the chatroom 2. Further, theservice provider 1 that provides the product sales service may transmita product review request message to the user terminal via the chatroom2.

When the user writes a product review and the services associated withthe product are completed, the chatroom 2 may be deleted from thechatroom list. Further, some of the messages shown in FIG. 8 may each beconnected to an interface to request a response of the user terminal.For example, some of the messages shown in FIG. 8 may each be connectedto an interface to check content of the message or to move to apredetermined link.

The messages shown in FIG. 8 may include messages related to variousservices related to the product, for example, product sales, productdelivery, and product purchase confirmation. The user terminal 102 maycommunicate with the service providing device via the chatroom 2.Further, in a case in which messages are transmitted via a chatroomwithout charge, the service providing device may reduce communicationcosts while processing a desired service through a messenger program. Inaddition, a messenger program frequently used by the user terminal maystill be utilized, and thus the service providing device may communicatewith the user terminal more conveniently.

FIG. 9 is a flowchart illustrating a message intermediation methodperformed by a message intermediation server according to an embodiment.

In operation 901, a message intermediation server may receive a chatrequest related to a product or service from a user terminal or at leastone service providing device. The message intermediation server mayreceive the chat request including identification information related tothe product or service and a user ID.

In operation 902, the message intermediation server may identify theproduct or service. The identified product or service may be provided tothe user terminal. The product or service may be identified by a uniquecode, a product name, a service name, or a category.

In operation 903, the message intermediation server may create achatroom corresponding to the identified product or service. In a casein which a plurality of products or services are unassociated with eachother, the message intermediation server may create a separate chatroomfor each of the plurality of products or services. In a case in which aplurality of products or services are associated with each other, themessage intermediation server may create the chatroom to exchangemessages related to the plurality of associated products or services.

The message intermediation server may generate a token based on theidentification information related to the product or service and theuser ID included in the chat request. The generated token may beprovided to the user terminal or the service providing device. The userterminal or the service providing device may access the created chatroomcorresponding to the product or service using the token. The token maybe a one-time token which is an authority to access the chatroom.

The identification information related to the product or service mayrefer to unique information to identify the product or service. The userID may refer to unique information to identify a user of the userterminal, for example, a name or a phone number. The service providingdevice and the user terminal may access the chatroom corresponding tothe product or service using the token.

In operation 904, the message intermediation server may forward, to theuser terminal, a message received from the at least one serviceproviding device via the chatroom. When the product or service isprovided, the message intermediation server may delete the chatroomcorresponding to the product or service. In this example, the messageintermediation server may store messages transmitted via the chatroomfor a preset period at a request of the user terminal.

FIG. 10 is a flowchart illustrating a message processing methodperformed by a user terminal according to an embodiment.

In operation 1001, a user terminal may access a chatroom created inresponse to a chat request related to a product or service from the userterminal or at least one service providing device.

The chatroom may be created in response to the chat request includingidentification information related to the product or service and a userID. A token with respect to the chatroom may be generated based on theidentification information related to the product or service and theuser ID, and the generated token may be transferred to the userterminal. The user terminal may access the chatroom using the token.

In a case in which a plurality of products or services are unassociatedwith each other, a separate chatroom may be created for each of theplurality of products or services. In a case in which a plurality ofproducts or services are associated with each other, a messageintermediation server may create the chatroom to exchange messagesrelated to the plurality of associated products or services.

In operation 1002, the user terminal may receive a message transmittedfrom the at least one service providing device via the chatroom. Themessage transmitted from the service providing device may include amessage to inform a user of the user terminal of a schedule related toprovision of the product or service, a message to inform the user ofproduct or service preparation, or a message to inform the user of apost-processing process of the product or service. In detail, themessage may include content to provide the user terminal with a progressrelated to provision of the product or service for each process ofprocessing the product or service.

In operation 1003, the user terminal may display the received messagevia the chatroom.

When the product or service is provided, the chatroom corresponding tothe product or service may be deleted. In this example, the messageintermediation server may store messages transmitted via the chatroomfor a preset period at a request of the user terminal.

FIG. 11 is a flowchart illustrating a message processing methodperformed by a service providing device according to an embodiment.

In operation 1101, a service providing device may access a chatroomcreated in response to a chat request related to a product or servicefrom a user terminal or the service providing device.

The chatroom may be created in response to the chat request includingidentification information related to the product or service and a userID. A token with respect to the chatroom may be generated based on theidentification information related to the product or service and theuser ID, and the generated token may be transferred to the serviceproviding device. The service providing device may access the chatroomusing the token. The token may be a one-time token to be used to accessthe chatroom.

The identification information related to the product or service mayrefer to unique information to identify the product or service. The userID may refer to unique information to identify a user of the userterminal, for example, a name or a phone number. The service providingdevice may access the chatroom corresponding to the product or servicefor the user terminal using the token.

In operation 1102, the service providing device may transmit a messagerelated to the product or service via the chatroom.

Meanwhile, the service providing device may transmit a message relatedto a service progress to the user terminal, and control the serviceprogress based on a response of the user terminal with respect to themessage related to the service progress.

When the product or service is provided, the chatroom corresponding tothe product or service may be deleted. In this example, a messageintermediation server may store messages transmitted via the chatroomfor a preset period at a request of the user terminal.

FIG. 12 is a block diagram illustrating an overall system for performinga service management method according to an embodiment.

Referring to FIG. 12, a system may include a message intermediationserver 1201, a user terminal 1202, a service management server 1203, anda service processing terminal 1204. The service management server 1203or the message intermediation server 1201 may provide the serviceprocessing terminal 1204 with a service list including at least oneservice requested by a user of the user terminal 1202. The serviceprocessing terminal 1204 may manage the service using a differentprocess based on an attribute of the service to be performed. Theservice list may include details of the user requesting the service ordetails of the service.

The service processing terminal 1204 may be predetermined to provide aservice such as a delivery service or a visiting service to the userterminal 1202. In this example, the service processing terminal 1204receiving the details of the service requested by the user may transmita service progress message to the user terminal 1202 via a chatroomcreated based on the service requested by the user. The service progressmessage may include a message to inform the user of a service progressor to request a response of a service consumer with respect to theservice progress.

The message intermediation server 1201 may create a chatroom for eachservice selected in the service list. The chatroom created based on theservice requested by the user may be a chatroom created for one-timeuse.

The user terminal 1202 may transmit a response to the service progressmessage to the service processing terminal 1204 via the chatroom. Theservice processing terminal 1204 may change a service status based onthe response of the user terminal 1202. The service status may include aprogress of the service, for example, information on service progressstages such as a service start stage, a service in-progress stage, aservice provision stage, and a service evaluation stage, service interiminformation, for example, time or distance information, or a situationof the service customer when the service is provided, for example, acase in which the service customer is absent in a service provisionplace or a case in which the service customer is present and availableto receive the service in the service provision place.

When a service provider provides a service to a service customer, theservice provider may consider the service status displayed in theservice processing terminal 1204. In this example, the user terminal1202 and the service processing terminal 1204 may have a N-to-1relationship.

In another example, the service processing terminal 1204 may not bepredetermined with respect to the service requested by the user. Theservice management server 1203 may transmit a service list including atleast one service requested by the user to the service processingterminal 1204. Here, the service management server 1203 may transmit, tothe service processing terminal 1204, details of user or details ofservice of at least one user terminal 1202 included in the service listin conjunction with or separate from the service list based on servicesetting conditions of the user terminal 1202, for example, a servicetype, a service schedule, service region information, or type or serviceschedule information of a service provider. The details of service mayinclude a variety of information to identify a service and confirmcontent of the service, for example, a product associated with theservice, a service provision place, a service request time, or a serviceprovision time. The details of user may include a variety of informationto identify a user, for example, a name, a phone number, an ID, ane-mail address, and a nickname.

For example, the service management server 1203 may transmit the servicelist or details of the service requested by the user only to a serviceprocessing terminal 1204 located within a preset radius from a serviceregion set by the user terminal 1202 based on radius information and theset service region.

In another example, the service management server 1203 may transmit theservice list or the details of the service requested by the user only toa service processing terminal 1204 of a predetermined service providerset by the user terminal 1202 based on information about a type of theservice provider service provider, for example, information on a serviceprovider of a predetermined company name.

Selectively, the service processing terminal 1204 may inquire a serviceprovider possessing the service processing terminal 1204 about whetherto process the service requested by the user based on details related tothe service requested by the user. Without performing a separate inquiryprocess, the service provider possessing the service processing terminal1204 may select a user terminal 1202 to which the service processingterminal 1204 is able to provide a service efficiently, from userterminals 1202 in the service list based on the details of service.

Further, the service processing terminal 1204 may inquire at least oneuser terminal about whether to consent to the service processingterminal 1204 processing a service requested by the user in the servicelist.

In a case in which the service provider of the service processingterminal 1204 is determined to process the service requested by theuser, for example, in a case in which the user consents to serviceprocessing, the service processing terminal 1204 may transmit a serviceprogress message via a chatroom created based on the service requestedby the user. The message intermediation server 1201 may create achatroom for each service. The chatroom created based on the servicerequested by the user may be a chatroom created for one-time use. Inthis example, the user terminal 1202 and the service processing terminal1204 may have a 1-to-1 relationship.

The service processing terminal 1204 may change the service status basedon a response of the user terminal 1202. The service status may includea progress of the service, for example, information on service progressstages such as a service start stage, a service in-progress stage, aservice provision stage, and a service evaluation stage, service interiminformation, for example, time or distance information, or a situationof the service customer when the service is provided, for example, acase in which the service customer is absent in a service provisionplace or a case in which the service customer is present and availableto receive the service in the service provision place.

A service management method will be described further hereinafter.

FIG. 13 is a block diagram illustrating a configuration of a serviceprocessing terminal according to an embodiment.

Referring to FIG. 13, the service processing terminal 1204 may include alist receiver 1301 and a message transmitter 1304. The serviceprocessing terminal 1204 may further include a service inquirer 1302.The service processing terminal 1204 may further include a consentinquirer 1303. The service processing terminal 1204 may further includea status changer 1305.

The list receiver 1301 may receive a service list including at least oneservice requested by a user. The service list may include details of theuser or details of the at least one service requested by the user. Forexample, the list receiver 1301 may arrange the service list based on atleast one of a service processing schedule, a service processing region,or a service status related to a user terminal requesting the service.

The service inquirer 1302 may inquire a service provider possessing theservice processing terminal about whether to process the servicerequested by the user based on the details of the service. Withoutperforming a separate inquiry process, the service provider possessingthe service processing terminal may select a user terminal to which theservice processing terminal is able to provide a service efficiently,from user terminals in the service list based on the details of service.

The consent inquirer 1303 may inquire at least one user terminalincluded in the service list about whether to consent to processing ofthe service requested by the user.

When a consent of the user is received from the user terminal inresponse to the inquiry about whether to consent processing of theservice requested by the user, the message intermediation server 1201may create a chatroom at a request of the user terminal 1202, theservice management server 1203, or the service processing terminal 1204.The chatroom may be created for each service. The chatroom may becreated based on the service requested by the user, without performing aseparate process of registering a friend on a messenger program. Theuser terminal 1202 and the service processing terminal 1204 may accessthe chatroom through the messenger program provided by the messageintermediation server 1201.

The chatroom may be created for one-time use based on the servicerequested by the user. The chatroom may disappear when a serviceprocessing period preset for the selected service elapses or the serviceis processed. The chatroom may be created based on details of the userand details of the service requested by the user.

The message transmitter 1304 may transmit a service progress message viathe chatroom created based on the service requested by the user. Forexample, the message transmitter 1304 may transmit the service progressmessage to a user terminal of another user who is registered as a friendof the user or a user terminal of another user designated by the user.

The status changer 1305 may change the service status based on an inputof the service provider possessing the service processing terminal 1204or a response of the user with respect to the service progress message.The message transmitter 1304 may transmit the new service status to theuser terminal 1202.

FIG. 14 illustrates a service progress message transmitted from aservice processing terminal via a chatroom created based on a serviceaccording to an embodiment.

Referring to FIG. 14, the service processing terminal 1204 may transmita service progress message to a user terminal requesting a service via achatroom. The service processing terminal 1204 may control a servicestatus based on a response of a user with respect to the serviceprogress message.

For example, a screenshot 1401 of FIG. 14 shows a service list displayedon the service processing terminal 1204, and the service list mayinclude users requesting product delivery services. A plurality ofservices of the same type may be classified based on users. Further, aplurality of services requested by the same user may be classified basedon details of the services. The service list received by the serviceprocessing terminal 1204 may include at least one service classifiedbased on the details of the services or the users.

The service processing terminal 1204 may select a user terminal in theservice list including the user terminals requesting the productdelivery services, and transmit a service progress message to the userterminal 1202 via a chatroom. The service progress message may include aservice processing schedule, for example, a scheduled delivery time ofthe product, as shown in the chatroom of a screenshot 1402.

In the screenshot 1401, the users in the service list may be arrangedbased on at least one of service statuses, service processing regions,or service processing schedules indicating details of the services.Here, a service processing schedule may refer to a service scheduledtime. A service processing region may refer to a distance between alocation of a service processing terminal and a service locationrequested by a user. A service status may refer to a situation of aservice customer when a service is provided, and may bet set based on aresponse of the user with respect to the service processing schedule.

Referring to FIG. 14, the service progress message including the serviceprocessing schedule may be transmitted via the chatroom, as shown in thescreenshot 1402. Referring to the screenshot 1401, when the serviceprocessing terminal 1204 selects a user 1, the service processingterminal 1204 may transmit a service progress message including aservice processing schedule to a user terminal 1202 of the user 1, andrequest a response to the service progress message.

The user terminal 1202 may transmit, to the service processing terminal1204, a response such as, for example, (i) “available to receive” in acase in which the user may receive a service immediately when a serviceprovider provides the service to the user, (ii) “security office etc.”in a case in which the user desires to change a place/schedule toprovide a requested service, or (iii) “absence” in a case in which theuser may be unavailable to receive a service immediately when a serviceprovider provides the service to the user with respect to the serviceprogress message including the service processing schedule. The serviceprocessing terminal 1204 may change the service status to “available toreceive”, “security office”, or “absence” as shown in the screenshot1401 based on the response of the user terminal 1202. The serviceprovider possessing the service processing terminal 1204 may provide theservice requested by the user in view of the new service status.

FIG. 15 illustrates a process of inquiring a service processing terminalabout whether to process a service according to an embodiment.

Referring to FIG. 15, a screenshot 1501 shows a service provider listincluding at least one service provider each possessing a serviceprocessing terminal 1204 and capable of processing a service for a userrequesting the service. In this example, FIG. 15 illustrates an exampleof a taxi service. However, embodiments are not limited thereto.

The service provider list may include details of the service requestedby the user. The service provider list may be displayed on the serviceprocessing terminal 1204 in conjunction with whether the serviceprovider is processing the service requested by the user or the serviceprovider is on standby, a providing place, for example, an address or alocation, of the service requested by the user, or a distance betweenthe user requesting the service and the service provider. The serviceprovider list may be generated when the service management server 1203or the service processing terminal 1204 receives a request for theservice from the user terminal 1202.

The screenshot 1501 may show a case in which a driver 1 who is a serviceprovider possessing the service processing terminal 1204 is inquiredabout whether to process the service requested by the user.

In a case in which the driver 1 responds that the driver 1 is unable toprocess the service requested by the user or in a case in which thedriver 1 does not respond during a predetermined period of time, aservice processing terminal of a driver 2 may inquire the driver 2 aboutwhether to process the service.

An order of inquiring about the service processing may be determinedbased on a service processing schedule, a service processing region, anda service status. In the example of FIG. 15, the order of inquiringabout the service processing may be determined based on distancesbetween the user terminal 1202 and service processing terminals 1204possessed by respective taxi drivers.

Without performing a separate inquiry process, the driver 1 who is theservice provider possessing the service processing terminal 1204 mayselect a user terminal 1202 to which the driver 1 may provide a serviceefficiently, from user terminals in a service list, in view of detailsof service.

In a case in which the service processing terminal of the driver 1determines to process the service requested by the user, the serviceprocessing terminal 1204 may transmit a service progress message via achatroom created based on the service requested by the user, as shown ina screenshot 1503. The chatroom created based on the service requestedby the user may be a chatroom created for one-time use. The serviceprogress message may be a message to inform the user of a progress ofthe service or a message to request a response of a service customerwith respect to the service progress. For example, the service progressmessage may include messages transmitted before the user boards a taxi,or messages transmitted after the user boards the taxi.

Meanwhile, the service progress message may also be transmitted to auser terminal of another user who is registered as a friend of the useror a user terminal of another user designated by the user, in additionto the user terminal of the user requesting the service.

FIG. 16 illustrates a service management method performed by a serviceprocessing terminal according another embodiment.

In operation 1601, the service processing terminal 1204 may receive aservice list including at least one user terminal 1202 requesting aservice. The service list may include details of a user requesting theservice or details of the service. For example, the service processingterminal 1204 may arrange the service list based on at least one of aservice processing schedule, a service processing region, or a servicestatus indicating the details of the service requested by the user.

In operation 1602, the service processing terminal 1204 may inquire aservice provider possessing the service processing terminal aboutwhether to process the service requested by the user based on thedetails of the service. Operation 1602 may be performed selectively bythe service processing terminal 1204. In another example, withoutperforming a separate inquiry process, the service provider possessingthe service processing terminal 1204 may select a user terminal 1202 towhich the service processing terminal 1204 is able to provide a serviceefficiently, from user terminals 1202 in the service list, in view ofthe details of the service.

In operation 1603, the service processing terminal 1204 may inquire theat least one user terminal 1202 in the service list about whether toconsent to processing of the service requested by the user. In operation1604, the user terminal 1202 may transmit, to the service processingterminal 1204, a response to consent to processing of the servicerequested by the user. Operations 1603 and 1604 may be performedselectively by the service processing terminal 1204.

Meanwhile, the message intermediation server 1201 may create a chatroomat a request of the user terminal 1202, the service management server1203, or the service processing terminal 1204. The chatroom may becreated for each service. The chatroom may be created based on theservice requested by the user, without performing a separate process ofregistering a friend on a messenger program. The user terminal 1202 andthe service processing terminal 1204 may access the chatroom through themessenger program provided by the message intermediation server 1201.

The chatroom may be created for one-time use based on the servicerequested by the user. The chatroom may disappear when a serviceprocessing period preset for the selected service elapses or the serviceis processed. The chatroom may be created based on details of the userand details of the service requested by the user.

In operation 1605, the service processing terminal 1204 may transmit aservice progress message via the chatroom created based on the servicerequested by the user. For example, the service processing terminal 1204may transmit the service progress message to a user terminal of anotheruser who is registered as a friend of the user, or a user terminal ofanother user designated by the user.

In operation 1606, the service processing terminal 1204 may receive aresponse to the service progress message from the user terminal 1202.Operation 1606 may be performed selectively by the service processingterminal 1204.

In operation 1607, the service processing terminal 1204 may change aservice status based on an input of a service provider possessing theservice processing terminal 1204 or the response of the user terminal1202 with respect to the service progress message. The messagetransmitter 1304 may transmit the new service status to the userterminal 1202. Operation 1607 may be performed selectively by theservice processing terminal 1204.

The units and/or modules described herein may be implemented usinghardware components and software components. For example, the hardwarecomponents may include microphones, amplifiers, band-pass filters, audioto digital convertors, and processing devices. A processing device maybe implemented using one or more hardware device configured to carry outand/or execute program code by performing arithmetical, logical, andinput/output operations. The processing device(s) may include aprocessor, a controller and an arithmetic logic unit, a digital signalprocessor, a microcomputer, a field programmable array, a programmablelogic unit, a microprocessor or any other device capable of respondingto and executing instructions in a defined manner. The processing devicemay run an operating system (OS) and one or more software applicationsthat run on the OS. The processing device also may access, store,manipulate, process, and create data in response to execution of thesoftware. For purpose of simplicity, the description of a processingdevice is used as singular; however, one skilled in the art willappreciated that a processing device may include multiple processingelements and multiple types of processing elements. For example, aprocessing device may include multiple processors or a processor and acontroller. In addition, different processing configurations arepossible, such as parallel processors.

The software may include a computer program, a piece of code, aninstruction, or some combination thereof, to independently orcollectively instruct and/or configure the processing device to operateas desired, thereby transforming the processing device into a specialpurpose processor. Software and data may be embodied permanently ortemporarily in any type of machine, component, physical or virtualequipment, computer storage medium or device, or in a propagated signalwave capable of providing instructions or data to or being interpretedby the processing device. The software also may be distributed overnetwork coupled computer systems so that the software is stored andexecuted in a distributed fashion. The software and data may be storedby one or more non-transitory computer readable recording mediums.

The methods according to the above-described embodiments may be recordedin non-transitory computer-readable media including program instructionsto implement various operations of the above-described embodiments. Themedia may also include, alone or in combination with the programinstructions, data files, data structures, and the like. The programinstructions recorded on the media may be those specially designed andconstructed for the purposes of embodiments, or they may be of the kindwell-known and available to those having skill in the computer softwarearts. Examples of non-transitory computer-readable media includemagnetic media such as hard disks, floppy disks, and magnetic tape;optical media such as CD-ROM discs, DVDs, and/or Blue-ray discs;magneto-optical media such as optical discs; and hardware devices thatare specially configured to store and perform program instructions, suchas read-only memory (ROM), random access memory (RAM), flash memory(e.g., USB flash drives, memory cards, memory sticks, etc.), and thelike. Examples of program instructions include both machine code, suchas produced by a compiler, and files containing higher level code thatmay be executed by the computer using an interpreter. Theabove-described devices may be configured to act as one or more softwaremodules in order to perform the operations of the above-describedembodiments, or vice versa.

A number of embodiments have been described above. Nevertheless, itshould be understood that various modifications may be made to theseembodiments. For example, suitable results may be achieved if thedescribed techniques are performed in a different order and/or ifcomponents in a described system, architecture, device, or circuit arecombined in a different manner and/or replaced or supplemented by othercomponents or their equivalents. Accordingly, other implementations arewithin the scope of the following claim.

1. A message intermediation method performed by a message intermediationserver, the message intermediation method comprising: receiving a chatrequest related to a product or service from a user terminal or at leastone service providing device; identifying the product or service;creating a chatroom corresponding to the identified product or service;and forwarding, to the user terminal, a message received from the atleast one service providing device via the chatroom.
 2. The messageintermediation method of claim 1, wherein the creating comprisescreating a separate chatroom for each of a plurality of products orservices in a case in which the plurality of products or services areunassociated with each other, or wherein the creating comprises creatinga single chatroom to exchange messages related to a plurality ofproducts or services in a case in which the plurality of products orservices are associated with each other.
 3. (canceled)
 4. The messageintermediation method of claim 1, wherein the receiving comprisesreceiving the chat request including identification information relatedto the product or service and a user identification (ID).
 5. The messageintermediation method of claim 1, wherein the message intermediationserver is configured to generate a token with respect to the chatroombased on identification information related to the product or serviceand a user ID received from the user terminal or the at least oneservice providing device, and transfer the generated token to the userterminal or the at least one service providing device, wherein the userterminal or the at least one service providing device is configured toaccess the chatroom using the token received from the messageintermediation server.
 6. (canceled)
 7. The message intermediationmethod of claim 1, wherein the service providing device is configured totransmit a message related to a service progress to the user terminal,and control the service progress based on a response of the userterminal with respect to the message related to the service progress. 8.The message intermediation method of claim 1, wherein the serviceproviding device includes a service management server configured toprovide the product or process the service, or a service processingterminal configured to interoperate with the service management serverto provide the product or process the service.
 9. The messageintermediation method of claim 1, wherein the message is connected to aninterface to request a response of the user terminal with respect to themessage.
 10. A message processing method performed by a user terminalprocessing a message intermediated through a message intermediationserver, the message processing method comprising: accessing a chatroomcreated in response to a chat request related to a product or servicefrom the user terminal or at least one service providing device;receiving a message forwarded from the at least one service providingdevice via the chatroom; and displaying the received message, whereinthe chatroom is created to correspond to the product or serviceidentified by a message intermediation server.
 11. (canceled)
 12. Themessage processing method of claim 10, wherein the chatroom is createdin response to the chat request including identification informationrelated to the product or service and a user identification (ID). 13.The message processing method of claim 10, wherein the messageintermediation server is configured to generate a token with respect tothe chatroom based on identification information related to the productor service and a user ID received from the user terminal or the at leastone service providing device, and transfer the generated token to theuser terminal or the at least one service providing device, wherein theaccessing comprises accessing the chatroom using the token received fromthe message intermediation server.
 14. (canceled)
 15. (canceled) 16.(canceled)
 17. The message processing method of claim 10, wherein thedisplaying comprises displaying the message connected to an interface torequest a response of the user terminal with respect to the message. 18.A message processing method performed by a service providing deviceprocessing a message intermediated through a message intermediationserver, the message processing method comprising: accessing a chatroomcreated in response to a chat request related to a product or servicefrom a user terminal or at least one service providing device; andtransmitting a message related to the product or service to the userterminal via the chatroom, wherein the chatroom is created to correspondto the product or service identified by a message intermediation server.19. (canceled)
 20. The message processing method of claim 18, whereinthe chatroom is created in response to the chat request includingidentification information related to the product or service and a useridentification (ID).
 21. The message processing method of claim 18,wherein the message intermediation server is configured to generate atoken with respect to the chatroom based on identification informationrelated to the product or service and a user ID received from the userterminal or the at least one service providing device, and transfer thegenerated token to the user terminal or the at least one serviceproviding device, wherein the accessing comprises accessing the chatroomusing the token received from the message intermediation server. 22.(canceled)
 23. The message processing method of claim 18, furthercomprising: forwarding a message related to a service progress to theuser terminal; and controlling the service progress based on a responseof the user terminal with respect to the message related to the serviceprogress.
 24. The message processing method of claim 18, wherein the atleast one service providing device includes a service management serverconfigured to provide the product or process the service, or a serviceprocessing terminal configured to interoperate with the servicemanagement server to provide the product or process the service. 25-28.(canceled)